Cancellations and Refunds
xHere’s a **Cancellations and Refunds Policy** tailored for your website **AI Digital Flow (aidigitalflow.in)** — written for a **digital-service or SaaS platform**, not for physical products. It’s professional, compliant, and user-friendly, while still protecting your business from misuse.
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## **Cancellations and Refunds Policy**
**Effective Date:** 5 November 2025
**Last Updated:** 5 November 2025
### **1. Overview**
AI Digital Flow provides digital products, subscription-based services, and automation solutions. Since our offerings are instantly accessible and involve significant digital resources, our cancellation and refund terms differ from those of physical goods.
By purchasing or subscribing to our services, you acknowledge and agree to the terms described in this policy.
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### **2. Cancellations**
**a. Subscription-Based Services**
* You may cancel your subscription at any time from your account dashboard or by emailing **[support@aidigitalflow.in](mailto:support@aidigitalflow.in)**.
* Cancellations take effect at the **end of your current billing cycle**. You will retain full access until that date.
* Automatic renewals will stop once cancellation is confirmed.
**b. One-Time Services or Setup Fees**
* Orders for one-time services (for example: custom integrations, chatbot setup, automation flow design, or website development) **cannot be cancelled** once the work has begun, as these services require immediate allocation of time and resources.
* If you wish to cancel before project initiation, a cancellation fee of **10% of the total order value** may apply to cover administrative and payment-processing costs.
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### **3. Refunds**
**a. Digital Products and Licenses**
* Since our products are delivered digitally and instantly, **no refunds** are provided once access has been granted or the license has been issued.
**b. Subscriptions**
* Refunds are **not issued** for partial months, unused periods, or remaining subscription days after cancellation.
* In case of duplicate or accidental charges, please contact **[support@aidigitalflow.in](mailto:support@aidigitalflow.in)** within **7 days** of the transaction. If verified, a full or partial refund will be processed within **7 business days**.
**c. Service-Related Refunds (Custom Work)**
* If a project has been delayed **solely** due to internal factors from our side (for example: missed delivery deadline without prior notice), the client may request a partial refund after mutual discussion and review.
* Refund eligibility for service-based work will be determined on a **case-by-case basis**, depending on the stage and scope of work completed.
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### **4. How Refunds Are Processed**
* All eligible refunds are processed via the **original payment method** (e.g., Razorpay, Stripe, bank transfer, or UPI).
* Refund processing time may vary depending on your bank or payment gateway but typically takes **7–10 business days**.
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### **5. Exceptions**
Refunds will **not** be provided in the following cases:
* Violation of our **Terms and Conditions** or **Acceptable Use Policy**.
* Non-cooperation, delayed responses, or failure to provide required project inputs.
* Dissatisfaction arising from lack of understanding or misuse of the platform.
* Services offered under promotional discounts or trial offers.
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### **6. Contact for Support**
If you have questions or need to raise a refund request, contact:
📧 **[support@aidigitalflow.in](mailto:support@aidigitalflow.in)**
📞 **+91 7841888097**
Our team typically responds within **24 business hours**.